Business process outsourcing

Business process outsourcing ('BPO) is a subset of outsourcing in which a company contracts the operations and responsibilities of a specific business process to a third-party service provider.

BPO offers organizations significant advantages, including increased flexibility, cost efficiency, and a sharper focus on core competencies. By transforming fixed costs into variable costs, companies can accelerate business processes and leverage specialized expertise from third-party providers. Challenges also arise from unclear contracts, changing requirements, unmet service levels, and over-dependence on providers.

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